We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you feel you have a complaint you wish to make please e-mail us at

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.

Return and refund

Exchange items will be sent out via Royal Mail

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2nd class post, please allow up to 7 days from receipt for your exchange to be processed.

Send the items you wish to return to:

869 High Road
N12 8QA